Refund, Exchange & Cancellation Policy
At Cherche, customer satisfaction is important to us. However, for the safety and hygiene of our customers and in accordance with global industry standards, we do not accept returns or offer refunds once a product has been delivered
Exchange Policy
We only offer exchanges under the following circumstances:
The product received is damaged during transit
An incorrect product or variant has been shipped
To request an exchange, please contact us at support@thecherche.com within 3 days of delivery
To process any exchange request, customers must provide:
A clear unboxing video showing the package being opened from start to finish
Photos or videos clearly showing the damage or incorrect product received
Requests submitted without an unboxing video may not be eligible for exchange
Once verified, our team will arrange for a replacement of the affected product
Cancellation Policy
Orders cancelled within 3 hours of placement are eligible for store credit, subject to a 5% transaction processing fee. The store credit can be used for future purchases on our website
Orders cancelled after 6 hours from the time of placement will incur a processing charge of ₹1,000, as we begin processing and dispatching orders at the earliest possible opportunity